Frequently Asked Questions

Yes. PureTV operates fully within Canadian federal regulations, including all CRTC and copyright provisions. We license every channel and VOD title we deliver, so you can stream worry-free across Quebec, Ontario, BC, Alberta and the rest of Canada.

Yes — PureTV is a paid IPTV service. We offer flexible 1, 3, 6 and 12-month plans tailored to Canadian viewers. Every plan includes the same massive 15,000+ channel lineup; you only choose the term length.

Absolutely. PureTV is delivered entirely over the internet — no dish, no decoder, no cable contract. The only requirement is a stable broadband connection of 15 Mbps or higher (30 Mbps recommended for 4K).

Yes. We back every PureTV subscription with a 7-day money-back guarantee. Email support within 7 days of your purchase and we'll refund 100% — usually inside 48 hours, sometimes the same day.

Yes — PureTV's EPG covers more than 80% of channels in real time, including Canadian local broadcasts, US premium networks, UK Sky channels and most international feeds. The guide is bundled inside IBO Player at no extra cost.

PureTV streams are compressed with H.264 and average around 8 Mbit per channel. A stable 15 Mbps connection delivers consistent HD; 30 Mbps unlocks full 4K UHD playback. Stream usage is roughly 4 GB per hour at HD and 8 GB per hour at 4K.

First, check your network — reboot the router and the device. Second, confirm you're not signed in on another device (one stream at a time per subscription). If both look fine, message our 24/7 support team and we'll diagnose within minutes.

PureTV doesn't ship a box — instead, it works on any device you already own. Install IBO Player on your Firestick, Smart TV, Android, iOS, Mac, Windows or MAG box, paste the credentials we send you, and the full lineup loads immediately. No hardware to buy, no installer visits.

Your IBO Player credentials can be loaded onto multiple devices, but only one device can stream at a time per PureTV subscription. MAG-only firmware that requires a fixed serial may restrict device swaps; in that case contact support and we'll re-bind your account.

The clock starts the moment we email your activation credentials, not at the time of payment. Example: pay at 11:55 pm, credentials emailed at 12:10 am — your 6-month window runs from 12:10 am that night for the next 180 days.

Run a quick test at speedtest.net or fast.com a few times throughout the day. We recommend at least 16 Mbps for HD and 30 Mbps for 4K. Stable, consistent speeds matter more than peak numbers — a 50 Mbps connection that dips to 5 Mbps in evenings will buffer.

Buffering on PureTV is almost always one of four things: (1) your ISP throttling, (2) router needs a reboot, (3) device WiFi is congested, or (4) a temporary upstream issue we're already monitoring. Switch IBO Player to MPEGTS stream format and reboot — that fixes 90% of cases.

PayPal, VISA, MasterCard, American Express, Interac e-Transfer, Skrill, Neteller, Webmoney, Bitcoin, Ethereum and other major cryptocurrencies. All transactions are SSL-encrypted; we never store your full card details.

PureTV is a Canadian company and our default currency is Canadian dollars (CAD). All prices on this site, in checkout, and on invoices are CAD. If you'd prefer to pay in another currency, contact support for a tailored quote.

PureTV is optimized exclusively for IBO Player. It's free on every major platform (Firestick, Android, iOS, Mac, Windows, Samsung, LG, MAG) and is the only player we officially support. See our setup guide for the full walkthrough.